Terms of Service

Last updated: 14 September 2026

These Terms of Service govern your access to and use of Lyverva, including our website, applications, software, services, features, and related products.

By creating an account, accessing Lyverva, or using any part of the service, you agree to these Terms. If you do not agree to these Terms, you should not use Lyverva.

1. About Lyverva

Lyverva is a software platform designed to help businesses and organisations manage aspects of their operations, which may include projects, customers, bookings, events, invoices, memberships, communications, tasks, scheduling, reporting, and other business functions.

Lyverva is a trading name operated by Christopher Mooney as a sole trader.

Lyverva
1 Chings Court
Launceston
PL15 9TE
United Kingdom

Email: support@lyverva.com
Website: https://lyverva.com

References in these Terms to "Lyverva", "we", "us", or "our" refer to the operator of the Lyverva service.

References to "you" or "your" refer to the person or organisation using the service.

2. Eligibility

You must be legally capable of entering into a binding agreement to use Lyverva.

If you use Lyverva on behalf of a business, organisation, charity, community group, or other entity, you confirm that you have authority to accept these Terms on its behalf.

You are responsible for ensuring that your use of Lyverva complies with any laws or regulations applicable to you or your organisation.

3. Accounts

Some features of Lyverva require an account.

You are responsible for:

• providing accurate account information;
• keeping your login credentials secure;
• maintaining the security of your account;
• controlling access granted to other users within your organisation;
• notifying us if you believe your account has been compromised.

You are responsible for activity carried out through your account unless that activity results directly from a security failure on our part.

You must not share account credentials in a way that bypasses applicable user, account, or subscription limits.

4. Organisations, Projects and Team Members

Lyverva may allow users to create organisations, projects, workspaces, or similar shared areas and invite other users to participate.

The account owner or authorised administrators may control access to those areas.

If you join an organisation or project managed by another person or business, that organisation may have access to information you enter within that shared environment.

You are responsible for ensuring that team members are granted appropriate permissions.

We may provide tools for managing roles and permissions, but responsibility for how those permissions are assigned remains with the account owner or administrator.

5. Acceptable Use

You may use Lyverva for lawful business, organisational, personal, and administrative purposes.

You must not use Lyverva:

• for unlawful, fraudulent, or deceptive activity;
• to infringe the rights of another person or organisation;
• to distribute malware, malicious code, or harmful software;
• to gain or attempt to gain unauthorised access to systems, networks, accounts, or data;
• to interfere with the operation, availability, or security of Lyverva;
• to deliberately overload, probe, scrape, or exploit the service in a manner that materially affects its operation;
• to send unlawful spam or unsolicited communications;
• to process content that you do not have the right to use;
• to circumvent or attempt to defeat technical or security restrictions;
• to use the service in a manner that could cause harm to Lyverva, its infrastructure, its users, or third parties.

We may suspend or restrict access where we reasonably believe use of the service creates a security risk, violates these Terms, breaches applicable law, or could harm Lyverva or other users.

6. Subscription Plans and Fees

Some Lyverva features may be provided free of charge, while others may require a paid subscription.

Prices, included features, usage allowances, and billing periods will be displayed before you purchase a paid plan.

Unless otherwise stated:

• subscriptions are billed in advance;
• subscriptions may renew automatically;
• applicable taxes may be added where required;
• prices and subscription features may change in the future.

Where we change subscription pricing, we will provide reasonable notice before the new price applies to an existing subscription.

You may cancel a subscription in accordance with the cancellation options made available through Lyverva.

Cancellation normally prevents future renewal and does not automatically entitle you to a refund for an already-paid billing period, except where required by law or expressly stated otherwise.

7. Trials and Promotional Access

We may offer free trials, promotional plans, discounts, credits, or temporary access to paid features.

We may change or withdraw promotional offerings at any time.

Where a trial converts into a paid subscription, appropriate information about pricing and billing will be provided before payment is taken where required.

8. Your Content and Data

You retain ownership of information, documents, files, text, images, records, and other content that you upload to or create through Lyverva.

You grant Lyverva a limited licence to process, store, transmit, display, copy, back up, and otherwise handle that content where necessary to provide, maintain, secure, and operate the service.

This licence exists only for purposes connected with operating Lyverva and does not transfer ownership of your content to us.

You are responsible for ensuring that:

• you have the right to upload, store, and use your content;
• your content does not infringe the rights of others;
• any personal data you enter into Lyverva is collected and processed lawfully;
• you comply with any legal obligations applicable to your use of that data.

9. Personal Data and Privacy

Our handling of personal data is described in our Privacy Policy.

Where you use Lyverva to store or process personal data relating to your own customers, members, employees, clients, users, or other individuals, you may act as the data controller and Lyverva may act as a data processor.

Where applicable, additional data processing terms may apply.

You are responsible for determining whether your use of Lyverva complies with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018 where relevant.

10. Third-Party Services and Integrations

Lyverva may integrate with or provide access to third-party services, including payment providers, email services, cloud platforms, accounting systems, calendar services, artificial intelligence providers, APIs, and other external software.

Third-party services are governed by their own terms, privacy policies, and availability arrangements.

We are not responsible for:

• the availability of third-party services;
• changes made by third-party providers;
• outages or failures affecting those services;
• the discontinuation of third-party APIs or features;
• data processing carried out independently by those providers.

We may add, change, replace, or discontinue integrations over time.

11. Payments Processed Through Third Parties

Where Lyverva allows payments to be accepted or processed, payment transactions may be handled by third-party payment processors.

Lyverva does not normally store full payment card details.

You are responsible for ensuring that products, services, invoices, subscriptions, or other transactions you create through Lyverva comply with applicable laws and contractual requirements.

Unless expressly stated otherwise, Lyverva is not a party to transactions between you and your own customers.

12. Invoices and Financial Information

Lyverva may provide tools for creating invoices, recording orders, calculating totals, scheduling recurring invoices, tracking payments, or managing other financial information.

These tools are provided for administrative convenience and do not constitute accounting, tax, financial, or legal advice.

You are responsible for reviewing invoices, calculations, tax information, payment details, and other financial records before issuing or relying upon them.

You remain responsible for complying with any accounting, taxation, invoicing, record-keeping, or reporting obligations applicable to you or your organisation.

13. Emails and Communications

Lyverva may allow you to send transactional, administrative, marketing, or other communications.

You are responsible for ensuring that communications sent through Lyverva comply with applicable laws, including rules relating to marketing consent, privacy, electronic communications, and unsolicited messages.

You must not use Lyverva to send unlawful spam, fraudulent communications, or abusive content.

We may impose reasonable sending limits or restrict sending where necessary to protect service reputation, security, deliverability, or infrastructure.

14. Availability and Maintenance

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability.

Lyverva may occasionally be unavailable because of:

• planned maintenance;
• emergency maintenance;
• software updates;
• infrastructure failures;
• third-party service failures;
• internet or hosting outages;
• security incidents;
• circumstances outside our reasonable control.

We may carry out scheduled or emergency maintenance where reasonably necessary.

Where practical, we will aim to minimise disruption and provide notice of significant planned maintenance.

15. Changes to the Service

Lyverva is an evolving platform.

We may add, modify, replace, or remove features from time to time.

Changes may be made for reasons including:

• improving functionality;
• responding to user feedback;
• security;
• legal or regulatory compliance;
• technical changes;
• changes to third-party services;
• maintaining the commercial viability of the service.

Where reasonably practical, we will aim to provide notice where a material change significantly affects an important paid feature.

16. Beta and Experimental Features

Some Lyverva features may be identified as beta, preview, experimental, early access, test, or similar.

These features may be incomplete, change without notice, contain errors, or be removed entirely.

You should not rely upon experimental features for critical business operations unless you are comfortable with the associated risk.

17. Artificial Intelligence Features

Lyverva may provide features powered by artificial intelligence or third-party AI services.

Artificial intelligence systems can produce output that is inaccurate, incomplete, misleading, outdated, or inappropriate for a particular purpose.

You are responsible for reviewing AI-generated output before relying upon, publishing, sending, or acting on it.

AI-generated content should not be treated as a substitute for professional legal, financial, medical, accounting, tax, or other specialist advice.

Where third-party AI providers are used, relevant data may be processed by those providers in accordance with our Privacy Policy and any applicable data processing terms.

18. Intellectual Property

Lyverva, including its software, branding, design, interfaces, documentation, databases, content, and underlying technology, is owned by or licensed to the operator of Lyverva.

Nothing in these Terms transfers ownership of Lyverva's intellectual property to you.

You may not copy, reproduce, resell, redistribute, modify, or create derivative works from Lyverva except where permitted by us or by applicable law.

You retain ownership of your own content.

19. Feedback and Suggestions

If you provide feedback, suggestions, ideas, feature requests, or recommendations relating to Lyverva, we may use that feedback to develop, improve, or operate the service without an obligation to compensate you.

Providing feedback does not transfer ownership of unrelated intellectual property belonging to you.

20. Suspension and Termination

You may stop using Lyverva at any time.

You may also cancel your account or subscription using the account controls made available to you, where applicable.

We may suspend or terminate access where:

• you materially breach these Terms;
• payment remains overdue;
• your use creates a security or legal risk;
• your activity materially harms the service or other users;
• we are required to do so by law;
• continued provision of the service is no longer reasonably possible.

Where appropriate, we will attempt to provide reasonable notice and an opportunity to resolve the issue before termination.

Serious security threats, fraud, unlawful activity, deliberate abuse, or actions that threaten other users or infrastructure may result in immediate suspension.

21. Data Following Termination

Following account cancellation or termination, we may retain data for a limited period where necessary to allow account restoration, fulfil legal obligations, resolve disputes, prevent fraud, maintain backups, or enforce agreements.

After applicable retention periods expire, data may be deleted or anonymised.

You are responsible for exporting any data you require before closing your account.

We do not guarantee indefinite access to data after an account has been terminated.

22. Backups

We may maintain backups as part of operating Lyverva.

However, unless expressly stated otherwise, you should not rely on Lyverva as the sole copy of business-critical information.

You are responsible for maintaining appropriate independent copies of information where permanent loss would create a significant business, financial, regulatory, or operational risk.

23. Security

We take reasonable technical and organisational measures to protect Lyverva and information processed through the service.

However, no internet-based service can guarantee absolute security.

You are responsible for:

• using appropriate passwords;
• protecting account credentials;
• maintaining the security of devices used to access Lyverva;
• maintaining appropriate user permissions;
• promptly notifying us of suspected unauthorised access or security incidents affecting your account.

24. Errors and Service Issues

Software may occasionally contain bugs, defects, errors, or unexpected behaviour.

We may monitor and record technical errors for the purposes of diagnosing problems, improving reliability, maintaining security, and developing Lyverva.

Where you identify a fault or unexpected behaviour, you are encouraged to report it to support@lyverva.com.

We will make reasonable efforts to investigate significant problems but do not guarantee that every reported issue will be resolved within a particular timeframe.

25. Disclaimer

Lyverva is provided on an "as available" basis.

We aim to provide a reliable and useful service but cannot guarantee that:

• Lyverva will always be available;
• the service will be completely free from bugs or errors;
• every feature will meet every user's requirements;
• third-party integrations will remain available;
• data entered by users will always be accurate;
• automated processes will always produce the intended result;
• AI-generated output will be accurate or suitable for a particular purpose.

Nothing in these Terms excludes warranties, obligations, or rights that cannot legally be excluded.

26. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.

Subject to those exceptions, we will not be liable for indirect or consequential losses arising from your use of Lyverva.

This may include loss of profit, revenue, business opportunity, anticipated savings, reputation, goodwill, or data.

Where permitted by law, our total liability arising from or relating to a paid Lyverva service will be limited to the amount you paid to Lyverva for that service during the 12 months immediately preceding the event giving rise to the claim.

If you use Lyverva free of charge, our liability will be limited to the maximum extent permitted by law.

27. Your Responsibility for Use of Lyverva

You are responsible for decisions you make based on information stored, generated, calculated, or displayed through Lyverva.

Where Lyverva is used to manage important operational, financial, contractual, scheduling, customer, membership, or business information, you should use appropriate independent checks where necessary.

Lyverva is a software tool and does not assume responsibility for managing your business, organisation, legal obligations, finances, accounting, tax affairs, or relationships with your customers.

28. Indemnity

Where you use Lyverva for business purposes, you agree to be responsible for claims, losses, or expenses arising directly from your unlawful use of the service, your infringement of another person's rights, or content that you were not entitled to process through Lyverva.

This does not apply to the extent that a claim results from our own unlawful conduct, negligence, or breach of these Terms.

29. Force Majeure

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include internet failures, power failures, natural disasters, severe weather, war, civil disturbance, government action, cyberattacks, telecommunications failures, labour disputes, or failures of essential third-party infrastructure.

30. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may notify users through Lyverva, by email, through the website, or through another reasonable method.

The updated Terms will state the date on which they were last revised.

Continued use of Lyverva after updated Terms take effect may constitute acceptance of those Terms where permitted by law.

31. Governing Law

These Terms are governed by the laws of England and Wales, unless another jurisdiction must apply under applicable consumer law.

If you use Lyverva for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these Terms.

If you are a consumer, you may also have rights to bring proceedings in the courts applicable to where you live.

32. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

33. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

34. Entire Agreement

These Terms, together with any applicable Privacy Policy, Data Processing Agreement, subscription terms, and other expressly incorporated policies, form the agreement between you and Lyverva regarding your use of the service.

35. Contact

If you have questions about these Terms, your account, or the Lyverva service, you can contact us at:

Lyverva
1 Chings Court
Launceston
PL15 9TE
United Kingdom

Email: support@lyverva.com
Website: https://lyverva.com